Help Center
Plain answers about your website
Short, plain-English answers to the questions owners ask most — changing your hours, adding photos, checking your leads, and your bill.
Getting Started
Logging in, looking around, and making your site live.
- How do I log in to make changes to my website?
- I just got my website. What should I do first?
- How do I see my website the way customers see it?
- How do I make my website live so customers can find it?
- How do I save my changes?
- What do I do if I forget my password?
- Can I break my website by changing things?
- When I change something, does it show up right away?
- How do I see my changes before they go live?
- What does my dashboard show me?
- Can I make changes from my phone?
- Do I have to install updates or keep backups?
- I got a preview of a website for my business. What is this?
- Will my website look right on phones?
Changing Your Website
Your hours, phone number, services, photos, and words.
- How do I edit my home page?
- How do I change my phone number?
- How do I change my business hours?
- How do I mark that I'm closed for a holiday or vacation?
- How do I change my business name or address?
- How do I add a new service?
- How do I remove a service I don't offer anymore?
- How do I change the towns and areas I serve?
- How do I add photos of my work?
- How do I remove a photo I don't like?
- How do I change the big words at the top of my home page?
- How do I tell my story on the About page?
- How do I add a special offer or coupon?
- How do I put an announcement across the top of my website?
- How do I change my website's colors?
- How do I add or change my logo?
- How do I link my Facebook or Instagram page?
- How do I put customer reviews on my website?
- How do I change the words on one service's page?
- How do I add common questions and answers to a service page?
- How do I put a photo gallery on a page?
- How do I show off a big job I finished?
- How do I change the lettering on my website?
- Can I use ready-made photos if I don't have my own?
- What should I write in a photo's description?
- How do I change what the big button on my home page says?
- How do I change my website's whole look at once?
Customers & Leads
People who contact you, bookings, and text alerts.
- Where do I see people who contacted me from my website?
- What happens when someone fills out the form on my website?
- How do I get a text message when someone contacts me?
- How do I keep track of which customers I've called back?
- How do I let customers book appointments on my website?
- How do I ask a happy customer for a review?
- How do I check that my lead alerts are working?
- How do I get my customer list out as a spreadsheet?
- How do I bring in my old customer list?
- What is the pipeline board and how do I use it?
- What do I do with junk or spam messages?
- How do I change which email gets new-lead alerts?
- Can I choose which days and times I get lead texts?
Google & Reviews
Your Google Business Profile, reviews, and map rankings.
- How do I see how my business is doing on Google?
- How do I reply to my Google reviews?
- How do I get more Google reviews?
- What is the map ranking checker and how do I read it?
- How do I post updates to my Google listing?
- Why does it say my website and Google don't match?
- What are business listings and why do they matter?
- What are the weekly tasks and should I do them?
- How do I send a progress report to someone?
- What should I do about a bad review?
- What's the difference between my website and my Google listing?
- How do I connect my Google listing?
- I don't have a Google listing at all. How do I get one?
Getting Found on Google
Showing up when people search, and seeing your visitors.
- How do I show up higher on Google?
- What is my SEO score and how do I make it better?
- How can I see how many people visit my website?
- How do I connect my website to Google?
- Why isn't my website showing up on Google yet?
- What are the 'Google title' and 'Google description' for a page?
- Do the pages for each town really help me get found?
- What do 'clicks' and 'impressions' mean in my numbers?
- Does updating my website help me show up higher?
- Do I need to pay for ads to get customers?
Your Account & Billing
Your bill, your plan, your web address, and your team.
- How do I see my bill?
- How do I update my credit card?
- How do I change my plan?
- How do I cancel my website?
- How do I use my own web address (like smithplumbing.com)?
- How do I change my password?
- How do I let someone in my office help edit the website?
- What can each team member do (owner, admin, editor, viewer)?
- Why do I have two different logins?
- I already have a website. What happens to it?
- What do I do if I think someone else got into my account?
- If I ever leave, can I take my list and content with me?
- Why do some websites say 'Not secure'? Will mine?
Extra Tools
The AI assistant, Spanish, blog, and other extras.
- What is the AI assistant and what can it do for me?
- Can the computer write the words for my website?
- How do I add Spanish to my website?
- Do I need a blog, and how do I write a post?
- Can the website write blog posts by itself?
- How do I hook up Google Analytics?
- How do I connect the software I already use (like Jobber or Housecall Pro)?
- How do I add an extra page to my website?
- Can I change a lot of things at once?
- What are API keys? Do I need them?
- What is LocalGPT and how is it different from the assistant?
- What are redirects and when do I need them?
- How do I set my country so my legal pages are right?
- What are custom blocks?
- How do I track my Facebook or Google ads?
- How do I write a blog post now and have it go out later?
- Can the assistant message me on WhatsApp or Telegram?
- Can the AI change my website without asking me?
Getting Help
How to reach a real person when you're stuck.
Can't find your answer?
Ask a real person. Tell us what you were trying to do and we'll sort it out with you.