Refund Policy

Our Approach

We want you to be happy with LocalSites.Dev. We also believe in being straightforward about what to expect when it comes to refunds and cancellations.

Free Preview — No Payment Required

When you sign up, we generate a preview of your website before asking for payment. You can review your site, test the admin dashboard, and make sure the platform is right for you. You will not be charged until you explicitly choose to activate and publish your site.

Monthly Subscriptions

LocalSites.Dev subscriptions are billed monthly. Here is how billing and refunds work:

• First 14 days: If you are not satisfied within the first 14 days after your initial payment, contact us for a full refund. No questions asked.
• After 14 days: We do not offer refunds for the current billing period. When you cancel, your site stays active until the end of the period you already paid for.
• Renewals: Subscription renewals are non-refundable. If you forgot to cancel before a renewal and contact us within 48 hours, we will consider a refund on a case-by-case basis.

Agency and White-Label Plans

Agency plans follow the same refund terms as individual subscriptions. The 14-day money-back guarantee applies to the agency subscription itself. Individual client sites managed under an agency account are governed by the agency’s own billing arrangement with their clients — LocalSites.Dev is not a party to those arrangements.

Downgrades

If you downgrade from a higher-tier plan to a lower one, the change takes effect at the start of your next billing cycle. You retain access to the higher-tier features until then. We do not issue partial refunds for the difference between plan tiers mid-cycle.

Service Disruptions

If a platform outage or bug on our end prevents you from using the Service for an extended period (more than 72 consecutive hours), we will issue a prorated credit to your account for the downtime. This does not apply to scheduled maintenance windows, which we announce in advance.

Account Termination for Policy Violations

If we terminate your account for violating our Terms of Service or Acceptable Use Policy, you are not entitled to a refund for the current or any previous billing period.

How to Request a Refund

To request a refund, email billing@localsites.dev with your account email and a brief explanation. We process refund requests within 5 business days. Approved refunds are returned to your original payment method and typically appear within 5–10 business days depending on your bank or card issuer.

How to Cancel

You can cancel your subscription at any time from your account dashboard under Settings. No phone call or email required. After cancellation:

• Your site stays live until the end of your current billing period
• Your data is retained for 30 days after expiration, then permanently deleted
• You can reactivate during the 30-day window without losing your content
• You can export your data at any time before deletion

Questions

If you have questions about billing or refunds, reach out to billing@localsites.dev. We are real people and we respond quickly.