All help topicsCustomers & Leads

Can I choose which days and times I get lead texts?

Yes. In the SMS Alerts tab, each phone number on your text list can have its own on-call schedule. In the left menu, under the Customers heading, click SMS Alerts.

For each number, you set which days and what hours that person gets texted, in your time zone.

So you can take weekday texts yourself and have your helper cover the weekends. Each person only hears about leads during their own hours.

There's a Text coverage this week view that shows the whole week at a glance. Use it to spot gaps where nobody is on call.

One thing to know: leads that arrive outside everyone's hours still land in your Leads tab. The schedule only controls the texting, never the leads themselves.

Why this matters

Nobody wants a lead text at 2 a.m. Setting hours means the right person hears about a new job at a time they can act on it, and no lead ever gets lost.

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