How do I get help from a real person?

There are two ways to reach the support team, and a real person answers both.

1. In your site editor, click the Need help? link at the top.
2. Or on your account page, click Get help.

Either one goes to the same place. A real person reads your message and writes back, usually within a business day.

To get a fast answer, tell them three things:

• Which page you were on.
• What you were trying to do.
• What happened instead.

The more you tell them, the quicker they can fix it. A phone screenshot helps too.

Why this matters

You have a business to run. When something has you stuck, a short message to a real person gets you back to work instead of guessing.